Cart

https://cdn.myshopmatic.com/images/7P895Q/j5NYq0Dk2z.jpg

Frequently Asked Questions

How to find the right size eyewear?

The easiest and fastest way to find the right size glasses for you is to use your current glasses as a benchmark. Once you know the size of your current glasses, you have a frame of reference for a new pair of glasses. Temple size is really not important except in very special cases.

How to Submit a Prescription for Eyeglasses or contact lenses?

Provide your spectacle/contact lenses prescription, base curve, colors and other details at “Note for Seller” box after checking out. Alternatively, you may provide your prescription and other contact lens details by dropping us an email to mystyleoptique@gmail.com or whatsapp to +65 80105251. Please quote your order number.

Do I need a prescription to place an order for spectacles?

Yes. We require a valid prescription for every order.  By ordering spectacle from MyStyle Optique, you confirm that you have a valid prescription as prescribed by your Optometrist/Optician. It is important to check your eyes once every year.

Do I need a prescription to place an order for contact lenses?

Yes. We require a valid prescription for every order.  By ordering contact lenses from MyStyle Optique, you confirm that you have a valid prescription and are purchasing contact lenses suitable for you as prescribed by your Optometrist. It is important to check your eyes once every year.

How long does it take for my order to ship?

Delivery within 4-7 working days upon order confirmed. All orders must have and only start to ship only when a valid prescription is provided. We will provide all the help you need to help you need to get your order quicker.

Orders

All orders for prescription eyeglasses are final. Once an order has been placed, they cannot be amended or cancelled. If you have an issue with your order, contact us via whatsapp at 80105251 or email to mystyleoptique@gmail.com Once your order is placed, you will receive a confirmation email with the selected frame and/or lenses and contact lenses details. Please contact us immediately if you have any questions.

How to Read My Contact Lens Prescription?

You can find your prescription on your contact lens box or on the blister packs that contain your contact lenses.  Please note that spectacle prescription is different from contact lens prescription.

What does each prescription figure mean?

Base Curve (BC): The base curve determines what type of fit is required for the lens to meet the curve of your eye; this is usually written in millimeters or sometimes with the words: flat, median or steep. Diameter (DIA): The diameter of the contact lens is also written in millimetres and determines the width that best fits your eye. Power/Sphere (PWR/SPH): This figure shows whether you are long or short-sighted and how much correction your eyes require. If you are long-sighted your figure will begin with a + (plus sign) and if you are short-sighted it will begin with a – (minus sign). This will be followed by a number that goes up from 0 in measures of 0.25 dioptres, the higher the number the stronger the visual correction needed (this value can be displayed on the box as "PWR" or "D"). * Prescription Figures for Astigmatism The below figures are only displayed on contact lens prescriptions where there is a need for astigmatism correction. Cylinder (CYL): The cylinder will always be a minus number that increases in measures of 0.25. Much like the power/sphere figure that is shown on all standard prescriptions, the cylinder denotes the extra visual requirements needed for astigmatism and how severe the astigmatism is. Axis (AX): Astigmatism is caused by the irregular curvature of the eye; the axis is a figure which determines the angle of the correction needed in order to see clearly. The Axis is always a number between 0 and 180 degrees. * Prescription Figures for Presbyopia The below figures are only displayed on contact lens prescriptions where there is a need for presbyopia/multifocal correction. Addition (ADD): If you suffer from presbyopia it affects your near vision, the Addition figure determines what level of correction you need to be able to see clearly at a close distance. This is a number between 0.50 and 3.00, some contact lens brands refer to this as a high, medium or low. Dominant: If you wear multifocal contact lenses or bifocal contact lenses, the correction is determined by a dominant and non-dominant eye, this is the dominant figure usually marked with a “D” and “N” to express which eye is which.

Current offers and promotions

MyStyle Optique reserves the right to stop any current offers at any time and without warning. All prices are in Singapore Dollars. 

Website issues

We try and keep our website as up-to-date as possible. If you have any issues using our website, this could be because of cookies in your web browser. We recommend you clear the cache and cookies of your browser and try again. If you are still having issues with our site, please contact our support team at mystyleoptique@gmail.com

How to measure the frame size?

There are 2 ways to obtain these measurements.

Eyeglass frames are measured in ‘millimeters.

How do I read a spectacle prescription? What do the numbers on the prescription mean? 

Your prescription may include a SPH, CYL, Axis, ADD and Pupillary Distance (PD). If your prescription does not include one of those it simply means that you do not require that corrective power. There is a separate prescription for your right eye, and for your left eye. OD - Right Eye OS - Left Eye (SPH) - Sphere indicates the amount of lens power prescribed for nearsightedness (myopia) or farsightedness (hyperopia). Myopia is in minus (-) sign and hyperopia is in a plus (+) sign. (CYL) & AXIS - A Cylinder (CYL) and Axis is required to correct Astigmatism. Both parameters will be required together. ADD or NV - This provides power for reading, progressive and bifocal lenses.  (PD) – Pupillary Distance is the distance between the centre of one pupil (the central black dot of your eye) to the centre of the other pupil, measured in millimeters.

Store Policies

Shipping & Delivery Policy

Your order will be processed and shipped within 7 business days from receipt of full payment. Kindly allow for delays during sale periods and holidays. Shipping only within Singapore - For Spectacle and Contact Lenses orders, shipping is free for purchase above $50.00 within Singapore. - Otherwise, the shipping fee is $3.00 per address. - For bulk delivery enquiries, please contact us at mystyleoptique@gmail.com  If using Easyship -  When you order with us, you can select from any of the following three shipping options to pick what works best for you -  Option 1: The cheapest delivery Option 2: The most value for money (in between the cheapest and the fastest) Option 3: The fastest delivery These options will be provided in real time at check out so you can make an informed decision.  Once the item is shipped, the tracking ID will be automatically sent to you via email so you can be aware of the status of your order throughout the shipping process.

Personal Information and Privacy Policy 

Protecting your Privacy and Personal Information are important to us.   The Personal Information that we collect may include your name, contact details (including phone number, email, home address and billing address), payment details and other information in the course of a transaction or that you provide to us when you contact us. We may use your Personal Information to contact you with newsletters, marketing or promotional materials. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Your visit to our website and submission of any personal details indicates your acceptance of the terms described here. We may however, from time to time, modify these terms. Your continued use of our website after any modification would therefore, indicate your agreement to the new terms reflected

​Payments Policy

We accept payments conveniently by Debit Card, Credit Card, PayNow, PayLah.  Trust Signals for our secure payment channels will be visible during your checkout process. 

Cancellation, Returns, Exchanges & Refunds

Thanks for shopping at www.mystyleoptique.com If you are not entirely satisfied with your purchase, we're here to help. Email us at mystyleoptique@gmail.com

Returns

We offer full refunds for defective items.  You can exchange or return any item purchased that has been damaged in-transit or with manufacturing defects within 7 days of the delivery date. To be eligible for a refund, > You should have the receipt or proof of purchase for your product. > Your item must be unused and in the same condition that you received it. > The product must be returned in original packaging (with brand’s/manufacturer's box, user manual, warranty card and all the accessories within)(if applicable)  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

> Any products sold during sales cannot be exchanged, returned or refunded. > Exchanges or Returns for reasons other than defects are subject to the discretion of MyStyle Optique.  > You have 7 calendar days to return an item from the date you receive it. Please write in to mystyleoptique@gmail.com with your request and a photo of the item you wish to exchange within 7 days of delivery.  However, any exchanges/ returns will  be provided only under the following conditions - * Your item must be unused and in the same condition that you received it. * Your item is in its original packaging as when it was delivered to you; and * Your item has the receipt or proof of purchase with it.  Shipping costs for exchanges or returns other than for defective items will be borne by you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellation

Any cancellation requests for orders placed will be processed only if it is notified within 24hours by contacting mystyleoptique@gmail.com or whatsapp +65 80105251. Once the order has been processed or shipped, cancellation charges will be applied.

Contact Us

If you have any questions on how to return your item to us, whatsapp us at +65 80105251 or email us at mystyleoptique@gmail.com

Terms & Conditions Agreement

Welcome to MyStyle Optique  MyStyle Optique is hereby denoted by “the Website,” “the services”, “we,” “us,” or “our” in this agreement. By accessing and using the Website and the products and services of the Website (collectively, the "services") you are subject to the following terms, conditions and notices (the "terms of service"). Please visit the Website regularly to keep track of the updates on the terms and conditions as  MyStyle Optique reserves all rights to amend and withdraw these Terms and services at any time without advance notification. As such, we will not be liable should the Website be unavailable or a certain section of the Website be non-accessible at any time for any reasons. By using the services, you agree to accept our service Terms and conditions, as may be updated by us from time to time.

Website Code of Conduct & Ethics

All users and visitors to the Website must comply with this Code of Conduct. Your use of the Website represents your acceptance and agreement to abide by this Code of Conduct. The Code of Conduct on this page may be revised from time to time. Please review this page regularly so as to be well informed of any changes that we make. If you find that anything on this website contravenes this Code of Conduct, please send notification to our email: mystyleoptique@gmail.com or whatsapp +65 80105251. By using the Website, users and visitors agree to abide by the following:

User is to submit truthful information on registration

User is not to use the Website or any of its contents or publish any contents for unlawful, objectionable, offensive, abusive, harassing, threatening, defamatory, infringing, obscene, hateful, inflammatory, profane, racially or sexually or religiously offensive uses nor violate the rights of other users. User is not to use the Website in competition with MyStyle Optique. User is to comply with copyrights, trademark, intellectual property laws and will notplagiarise, copy, distribute, upload, modify any portion of the Website by any means. User is prohibited to use automated systems or software to extract data from thiswebsite for commercial purposes. User is to abide by all the terms and conditions of this Agreement for the use of theWebsite.

Copyright & Plagiarism Policy

In line with the Copyright & Plagiarism policy and laws, users are not to copy any part of asource in the Website and then claim that it is your own work which includes: • Logo • Design • Text • Image (including photograph, products, services) • Video • Music • Audio Recording • Interview • Artwork

Indemnity

You agree to defend, protect and indemnify MyStyle Optique,  its directors, managers, employees, business partners and affiliates from all liability, damages and/or third-party claims, (including, but not limited to, legal fees) arising from your use of this website or your breach of this agreement.

Disclaimer

The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other sort, arising out of or in connection with the use of our products, our webstore or the Service. We reserve the right to make additions, deletions, or modifications to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service.  In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in,Singapore. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of Singapore.

Whatsapp